TALK TO OUR CONSULTANTS

+91-99537 76253

RESUME EXAMPLES & TEMPLATES

We have curated resumes for more than 500 designations and professions below. Resumes are grouped by industry and domains. Scroll down and you might just find the perfect Resume example for your designation or area of expertise. We are constantly updating the list.

Customer Support Associate - Resume Example & Template

A Customer Support Associate is a person who helps customers with questions about a company's products and services. Customer support representatives must be well-versed in both the company and the product in order to deliver competent service. Also referred to as a customer service agent. A customer support associate deals with client complaints in order to preserve positive customer connections with a company. They work directly with customers to listen to their concerns, solve problems, and recommend products and services that are tailored to their specific needs. A proactive customer service representative would anticipate customer questions and become informed with products and services in order to make the best recommendations.

Resume of Customer Support Associate in Text Format

SRISHTI KAUSHIK

Phone Number:  9953776253 | Email : info@getsetresumes.com | LinkedIn: linkedin.com/company/getsetresumes 

 

CUSTOMER SUPPORT ASSOCIATE-leveraging +7 years of experience

A competent, detail-oriented Customer Support Associate who is known for offering one-of-a-kind, individualized service while maintaining consistently high levels of customer satisfaction. Strives to meet all client expectations in fast-paced, virtual situations by following defined policies and practices. Extensive experience in establishing a productive, well-organized atmosphere; excels at devoting time to providing top-notch client assistance, resolving difficulties, and cultivating relationships to ensure loyalty and growth. Exceptional organizational and administrative skills, as well as a commitment to complete client satisfaction.

 

PROFILE SUMMARY

  • Experienced in responding promptly and professionally to incoming customer inquiries in person, by telephone, or by email
  • Proficient in maintaining an updated knowledge of the organization's products, services, and customer service policies
  • Skilled in documenting customer interactions when necessary, compiling documents, and forwarding information to interested parties
  • Proficient in explaining simply and clearly in response to customer questions and checking for customer understanding and acceptance
  • Competent in recommending new products or services or making suggestions for improvements by identifying relevant features and benefits

 

CORE COMPETENCIES

 

  • Customer Service
  • Office Management
  • Community Relations
  • Project Management
  • Business Development
  • Customer Loyalty
  • Call Center
  • Relationship Building
  • Documentation

 

PROFESSIONAL EXPERIENCE

Bellurbis LLC, Greater Noida | Jan. 2019 – Oct. 2021

Customer Support Associate

  • Delivered high-quality customer assistance through an email support platform, assuring top-tier service in order to maintain business development.
  • Updated the company's databases with new customer information and handle current customer data retrieval accurately and on time.
  • Resolved client issues and improve service levels by utilizing problem-solving skills.
  • Developed strategic ideas for managing challenges and addressing unpleasant customer experiences while expressing compassion and empathy.
  • Created procedures to improve the efficiency of a variety of processes, such as filing and organizing records, in order to boost our ability to efficiently retain/recover documents, reports, and records.
  • Maintained a precise delivery calendar to help you organize schedules and appointments.
  • Consistently complimented for report quality and timeliness, attention to detail, exceptional customer service delivery, and a team-player mentality.

 

Clarivate, Greater Noida | Sept. 2014 – Dec 2018

Customer Support Associate 

  • Provided outstanding customer service, data entry, and processed orders for multiple clients exceeding all customer service expectations.
  • Updated company’s database with new customer information and manage data retrieval of current customers, accurately and in a timely fashion.
  • Respond to incoming client enquiries in a timely and professional manner, whether in person, over the phone, or via email.
  • Maintain a current understanding of the company's products, services, and customer service policies.
  • Documented customer interactions when necessary, compiling documents and forwarding information to interested parties
  • Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
  • Identified relevant characteristics and benefits to recommend new products or services, or provide suggestions for changes.

 

ACADEMIC CREDENTIALS 

Bachelor’s of Business Administration (Marketing) | Guru Gobind Singh Indraprastha University | 2016

 

PERSONAL DOSSIER

Languages Known: English, Hindi & French

 

 

~References and other documents available~

 

Tags

Customer Support Associate Resume Sample, Resume Examples 2022 

Get a resume like this Explore more Samples

We are working with professionals from 57+ industries and 34 verticals

Get your New Resume today