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A Customer Support Associate is a person who helps customers with questions about a company's products and services. Customer support representatives must be well-versed in both the company and the product in order to deliver competent service. Also referred to as a customer service agent. A customer support associate deals with client complaints in order to preserve positive customer connections with a company. They work directly with customers to listen to their concerns, solve problems, and recommend products and services that are tailored to their specific needs. A proactive customer service representative would anticipate customer questions and become informed with products and services in order to make the best recommendations.
SRISHTI KAUSHIK
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CUSTOMER SUPPORT ASSOCIATE-leveraging +7 years of experience
A competent, detail-oriented Customer Support Associate who is known for offering one-of-a-kind, individualized service while maintaining consistently high levels of customer satisfaction. Strives to meet all client expectations in fast-paced, virtual situations by following defined policies and practices. Extensive experience in establishing a productive, well-organized atmosphere; excels at devoting time to providing top-notch client assistance, resolving difficulties, and cultivating relationships to ensure loyalty and growth. Exceptional organizational and administrative skills, as well as a commitment to complete client satisfaction.
PROFILE SUMMARY
CORE COMPETENCIES
PROFESSIONAL EXPERIENCE
Bellurbis LLC, Greater Noida | Jan. 2019 – Oct. 2021
Customer Support Associate
Clarivate, Greater Noida | Sept. 2014 – Dec 2018
Customer Support Associate
ACADEMIC CREDENTIALS
Bachelor’s of Business Administration (Marketing) | Guru Gobind Singh Indraprastha University | 2016
PERSONAL DOSSIER
Languages Known: English, Hindi & French
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Customer Support Associate Resume Sample, Resume Examples 2022
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