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Help Desk Associate - Resume Example & Template

Help desk associates are in charge of providing technical support and help to customers with computer systems, hardware, and software issues. They also produce training manuals, train computer users, and maintain computer systems on a daily basis. Consumers are helped by help desk associates who respond to email requests for assistance, ask questions to discover the nature of the problem, take customers through problem-solving processes in diagnostic programs, and follow up to verify the issue is handled.

Resume of Help Desk Associate in Text Format

SANJANA SINGH

Phone Number:  9953776253 | Email : info@getsetresumes.com | LinkedIn: linkedin.com/company/getsetresumes 

 

HELP DESK ASSOCIATE-leveraging 4+ years of experience

Help Desk Associate with extensive experience in operations, sales/marketing, and increasing customer service. Verifiable talent for raising customer satisfaction and boosting customer referral/retention rates. Effective communicator and trainer with a track record of gaining employee trust and fostering productive and fun work cultures. Expert in providing outstanding customer service and achieving record-breaking revenue cycles and results.

 

PROFILE SUMMARY

  • Proficient in reporting to management and performing administrative duties.
  • Skilled in answering telephone calls, as well as screening and forwarding calls.
  • Competent in scheduling and confirming appointments, meetings, and events.
  • Adept in welcoming and assisting visitors in a friendly and professional manner.
  • Experienced in handling basic inquiries and sorting mail and copying, scanning, and filing documents.

 

CORE COMPETENCIES

 

  • Customer Service Management
  • Complaint Resolution
  • Retail Operations Management
  • Sales/ Marketing Analysis
  • Relationship Building
  • Regulatory Compliance
  • Staff Improvement
  • Operations Management
  • Strategic Planning

 

PROFESSIONAL EXPERIENCE

Greenlam Industries Ltd., Noida | Jan. 2018 – Feb. 2022

Help Desk Associate

  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Demonstrated mastery of customer service call script within specified timeframes.
  • Maintained up-to-date records at all times.
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Built customer loyalty by placing follow-up calls for customers who reported product issues.
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Troubleshoot recurring technical issues and suggest solutions to address the root of the problems
  • Independently investigated and implemented solutions to technical issues

 

Sahni Natarajan & Bahl, Greater Noida | Apr. 2017 – Dec 2018

Help Desk Associate  

  • Responded to customer technical problems/issues related to hardware, software and networking via e-mail and phone
  • Assisted customers by diagnosing problems and providing resolutions for technical and service issues
  • Used troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts
  • Advised customers within procedural guidelines to ensure a complete solution to their technical or service questions
  • Identified and provided input on unique or recurring customer problems
  • Aided in answering of general phone inquiries regarding reservations, prices, and program information.
  • Performed various administrative duties utilizing great customer service and managerial skills.
  • Delivered IT support for operating systems, productivity software, and a variety of other applications used internally
  • Assisted and followed up on technical help tickets submitted via phone, email, and walk-ups

 

ACADEMIC CREDENTIALS 

Education – B.A (Marketing) LPU Ahmedabad 2015

 

PERSONAL DOSSIER

Languages Known: English & Hindi 

 

 

~References and other documents available upon request ~

 

Tags

Help desk associates are in charge of providing technical support and help to customers with computer systems, hardware, and software issues. They also produce training manuals, train computer users, and maintain computer systems on a daily basis. Consumers are helped by help desk associates who respond to email requests for assistance, ask questions to discover the nature of the problem, take customers through problem-solving processes in diagnostic programs, and follow up to verify the issue is handled.

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