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Help desk associates are in charge of providing technical support and help to customers with computer systems, hardware, and software issues. They also produce training manuals, train computer users, and maintain computer systems on a daily basis. Consumers are helped by help desk associates who respond to email requests for assistance, ask questions to discover the nature of the problem, take customers through problem-solving processes in diagnostic programs, and follow up to verify the issue is handled.
SANJANA SINGH
Phone Number: 9953776253 | Email : info@getsetresumes.com | LinkedIn: linkedin.com/company/getsetresumes
HELP DESK ASSOCIATE-leveraging 4+ years of experience
Help Desk Associate with extensive experience in operations, sales/marketing, and increasing customer service. Verifiable talent for raising customer satisfaction and boosting customer referral/retention rates. Effective communicator and trainer with a track record of gaining employee trust and fostering productive and fun work cultures. Expert in providing outstanding customer service and achieving record-breaking revenue cycles and results.
PROFILE SUMMARY
CORE COMPETENCIES
PROFESSIONAL EXPERIENCE
Greenlam Industries Ltd., Noida | Jan. 2018 – Feb. 2022
Help Desk Associate
Sahni Natarajan & Bahl, Greater Noida | Apr. 2017 – Dec 2018
Help Desk Associate
ACADEMIC CREDENTIALS
Education – B.A (Marketing) LPU Ahmedabad 2015
PERSONAL DOSSIER
Languages Known: English & Hindi
~References and other documents available upon request ~
Help desk associates are in charge of providing technical support and help to customers with computer systems, hardware, and software issues. They also produce training manuals, train computer users, and maintain computer systems on a daily basis. Consumers are helped by help desk associates who respond to email requests for assistance, ask questions to discover the nature of the problem, take customers through problem-solving processes in diagnostic programs, and follow up to verify the issue is handled.
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