Hotel General Manager - Resume Example & Template

Resume of Hotel General Manager in Text Format

ADIVIT SHAH

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HOTEL GENERAL MANAGER -leveraging 5+ years of experience

A fastidious general manager, an expert in all elements of supervising, planning, and managing operations of the hotel. Furnished with excellent problem-solving and strong management skills, allowing for superior customer service. 

PROFILE SUMMARY 

• Fully familiar with the responsibilities of operations to achieve customer (guests, employees, corporate, and owners) satisfaction and quality service while meeting/exceeding financial goals.
• A professional communicator, negotiating effortlessly with suppliers to achieve the most favorable terms and thus ensuring profit for the hotel.
• Well-versed in generating revenues for hotels by recommending, developing, and implementing effective sales and marketing plans.
• Attentively attend to all client complaints and resolve issues promptly and satisfactorily. 
• Suited to train, monitor and direct staff to ensure efficient hotel operations.
• Service-oriented, skilled in planning and organizing hotel operations with attention to financial and time constraints.

CORE COMPETENCIES

• Hotel Operations
• Quality Standards
• Team Leadership
• Revenue Management
• Front-Desk Operations
• Communication Skills
• Excellent Customer Service
• Administrative Management
• Problem-Solving

PROFESSIONAL EXPERIENCE 

Hotel Marriott, New Delhi | Jan 2022 - Present 

General Manager

• Managing and overseeing personnel, including receptionists, kitchen staff, and office employees.
• Observing employee performance and conducting regular evaluations to help improve customer service.
• Collecting payments and maintaining records of budgets, funds, and expenses.
• Overseeing and maintaining an environment that is clean, safe, and attractive for guests.
• Resolving issues regarding hotel services, amenities, and policies.
• Interacting and communicating with guests, providing property-specific and local information, answering questions, and addressing concerns while creating memorable moments for guests.
• Organizing activities and assigning responsibilities to employees to ensure productivity
• Creating and applying a marketing strategy to promote the hotel’s services and amenities.
• Coordinating with external parties, including suppliers, travel agencies, and conference planners.
• Providing guidance and direction to subordinates, as well as setting performance standards. 
• Evaluating hotel performance and ensuring compliance with health and safety rules.
• Partaking in financial activities, including establishing room rates, setting budgets, and assigning funds to departments.

Seven Styles Hotel, New Delhi | May 2018 - Dec 2021 

Assistant Hotel Manager

• Followed up with clients and ensured that their needs were met and that they were satisfied with the service provided. 
• Planned, organized, and conducted business meetings and events such as conferences, seminars, and workshops.
• Responded to inquiries from customers through phone, email, or letter and provided information about the company's services.
• Cooperated with the general manager, and provided assistance with anything from project planning to staff management.
• Nurtured positive work relationships with staff.
• Trained, monitored, and managed front office staff, resolves any guest issues, and performed tasks that required discretion and authority.
• Conducted successful execution of the hotel activities within the timeline and budget.
• Ensured quality control of external resources- manpower, event-specific collaterals, event production, etc, and internal resources.
• Made sure staff is prepared to be courteous, efficient, and available to provide excellence to guests and visitors at all times.

The Fern, New Delhi | Jul 2016 - Apr 2018 

Executive Housekeeper

• Hired, trained, and supervised housekeeping staff.
• Observed and enforced, the cleanliness and maintenance of meeting space.  
• Prepared work schedules for staff and authorizes payroll for the department based on approved labor standards.
• Planned, organized, and monitored staff activities to ensure compliance with quality assurance standards set by the Hotel, which requires continuous visual inspection of guestrooms and public space areas including restaurant, lounge, meeting rooms, lobby, halls, etc. 
• Established and maintained adequate supplies for the efficient operation of the department. 
• Supervised the operation of linen, uniform, supply, and storage rooms.
• Installed inventory controls for uniforms, linens and supplies to be monitored by issuance procedures and purchasing.
• Ensured proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for team members, and ensuring proper labeling of hazardous supplies.
• Managed guest lost and found including, store and inventory all items, conducting any guest inquiry phone calls, and getting guest mailing information as needed.
• Coordinated and cooperated with other departments regarding housekeeping services/activities.

INTERNSHIP 

The Fern, New Delhi | Jun 2015 - Jun 2016   

Housekeeper

• Kept facilities and common areas cleaned and maintained.
• Notified managers of necessary repairs.
• Kept the linen room stocked.
• Properly cleaned upholstered furniture.

ACADEMIC CREDENTIALS 

EDUCATION: 

    • BBA in Hotel Management, Christ University, New Delhi, Apr 2012 – May 2015

PERSONAL DOSSIER

Languages Known- English and Hindi