Hotel Receptionist - Resume Example & Template

Resume of Hotel Receptionist in Text Format

ANUSHKA ROY

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HOTEL RECEPTIONIST -leveraging 2+ years of experience

A dedicated and personable hotel receptionist, with expertise in customer service and making them feel welcome from the moment they step in. Bestowed with excellent communication skills and strong organizational skills, allowing for superior customer service and thus providing a positive and professional atmosphere. 

PROFILE SUMMARY 

• Service-oriented, skilled in attending calls, answering questions, picking up telephone reservations, and rescheduling appointment rooms at the hotel.
• Accountable for maintaining various office equipment, computer hardware/peripheral equipment, installation, and operation of various software.
• Attentive to attending to client complaints and helping resolve their issues by contacting the person in charge. 
• A professed communicator, who excels in performing customer service activities, providing them with informational assistance on the hotel and its amenities.
• Experience backed skills in managing reception, telephony, guest service, and room reservations for the property.
• Deliver the professional greeting of clients and visitors, to the highest standards.

CORE COMPETENCIES

• Front Desk Operations
• Correspondence Management
• Guest Reservations
• Handling Transactions
• Customer Services
• Communication Skills
• Room Booking Management
• Guest Relationship Management
• Problem-Solving

PROFESSIONAL EXPERIENCE 

The Fern, Ghaziabad | Apr 2023 - Present 

Receptionist

• Making bookings and cancellations, by phone, email or face-to-face and recording the information on a computer.
• Checking in visitors, designating rooms, and giving over keys.
• Collecting installments and keeping up records of budgets, reserves, and costs.
• Answering questions about hotel facilities and local transport, places of interest, and entertainment.
• Resolving issues regarding hotel services, amenities, and policies.
• Dealing with special requests, such as room service, taxi bookings, or wake-up calls.
• Coordinating and passing on messages to guests and taking mail for posting.
• Answering the phone, operating the switchboard, and dealing with email and mail.
• Checking out guests, adding up their bills, and taking their credit, debit card, or cash payments.
• Computing all guest billings, and accurately posting charges to guest rooms and house accounts.
• Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
• Completing and maintaining any incident reports, daily activity reports, or other reports requested by management.

Seven Seasons Hotel, Ghaziabad | Jan 2022 - Mar 2023 

Junior Receptionist

• Undertook general office duties, including correspondence, emails, filing, and switchboard, to ensure the smooth running of the reception area.
• Adhered to all fire safety test procedures and assisted in the evacuation process in the event of a fire.
• Served guests by greeting, welcoming, directing, and announcing them appropriately.
• Answered, screened, and forward any incoming phone calls while providing information when needed.
• Maintained security by following procedures and controlling access.
• Performed other clerical receptionist duties such as filing, photocopying, collating, faxing, etc.
• Built a good rapport with all guests and resolve any complaints/issues quickly to maintain high-quality customer service.
• Assisted in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
• Administered all routes of reservations to ensure that room bookings are made and recorded accurately.
• Reported any maintenance, breakage, or cleanliness problems to the relevant manager.

TRAINING 

Radisson Blu Hotel, Ghaziabad | Jul 2015 - Dec 2015   

Trainee

• Greeted customers, escorted them to their seats, took food and drink orders, and served food and beverages.
• Answered questions regarding the hotel services, explained menu items and specials, and offered personal attentive treatment.
• Maintained an inventory of reservations, vacancies, and room assignments.
• Answered inquiries regarding hotel services, provided assistance, and responded to guests’ complaints.
• Maintained the hygiene and appearance of the hotel.
• Serviced and maintained the guest rooms and replenished stock as and when needed.
• Properly cleaned upholstered furniture.
• Worked according to established health and safety guidelines. 
• Helped in the kitchen area and kept it clean and hygienic.
• Completed all assigned tasks and assisted with day-to-day operations.
• Participated in meetings, workshops, and other learning opportunities.

PARTICIPATION & ACHIEVEMENTS

• Won employee of the Front Desk month award.
• Won the hotel trivia award.
• Won the ‘Most-Dependable’ Employee of the Month award.
• Won the green initiative (contributing to lowest trash in the hotel) award.
• Participated in team-building activities.
• Participated in the hotel scavenger hunt game.

ACADEMIC CREDENTIALS 

EDUCATION: 

• BBA in Hotel Management, Amity University, New Delhi, Apr 2018 – Mar 2021

PERSONAL DOSSIER

Languages Known- English and Hindi