Relationship Manager - Resume Example & Template

Resume of Relationship Manager in Text Format

ISHI GUPTA

Phone Number:  9953776253 | Email : info@getsetresumes.com | LinkedIn: linkedin.com/company/getsetresumes 

RELATIONSHIP MANAGER-leveraging 11+ years of experience

Business-savvy and technically adept Relationship Manager offering outstanding; recommending best practices and continuous improvement solutions for the organizations. Extensive qualification in all facets of project life-cycle development from initial feasibility study and conceptual design through documentation, implementation, user training, quality review, and the production environment. Adept at quickly earning the trust, confidence, and respect to build positive relationships and communicate effectively with clients, colleagues, senior management, and key decision-makers. 

• PROFILE SUMMARY
• Proficient to build and improve relationships with customers, key suppliers, and partners.
• Skilled to review company practices to ensure clients get maximum satisfaction from their purchases.
• Competent to identify potential opportunities and inform the sales team to follow up.
• Expert in educating and informing clients about the company’s products, services, and special offers.
• Experienced to attend to client complaints and resolve issues promptly and conduct customer satisfaction surveys and recommending ways of improving client satisfaction.

CORE COMPETENCIES

• Strategic Business Planning 
• Client Relationship Management 
• Market Segmentation
• Client Negotiation and Mediation
• Risk Management  
• Strategic Forecasting 
• Solutions Development 
• Problem Identification 
• Team Participation 

PROFESSIONAL EXPERIENCE

Greenlam Industries Ltd., Noida | Jan. 2018 – Present

Relationship Manager 

• Collaborate with cross-functional stakeholders to develop the tenets of CRM strategy for full customer lifecycle support and growth: prospects, leads, retention, and win backs across email, triggered, (SMS), and loyalty campaigns.
• Outline  ambitious strategy and deploys all emails/SMS campaigns across brands and partners by leveraging email service providers and working with the content team to deliver targeted, compelling messaging to customer segments
• Set A/B test strategy across a number of objectives and works with content &creative teams to outline briefs and execute: messaging, creative, promotion, send times, and landing pages, while maintaining an ongoing testing framework and reporting.
• Lead exponential results in the subscriber database to achieve 10x growth, with an eye toward building long-term customer relationships and launching co-branding opportunities.
• Utilize CDP (Customer Data Platform) and other existing data points to define customer profiles to develop and optimize audience segments around new and existing targets.
• Collaborate with the Customer Insights Manager to develop and deploy polls, surveys, and other tools to build robust customer learnings and personas.
• Track standard and advanced CRM metrics and order analysis with easy-to-understand visual data while ensuring an exceptional customer experience.
• Collaboratively define, launch, and manage innovative loyalty membership program, and optimizes the current subscription model.
• Partner closely with in-house and external creative teams to develop compelling, on-brand content that respects both art and commerce.
• Build comprehensive reports that track against clearly defined KPIs, such as increasing open and click-through rates, conversion rates, and list growth against unsubscribe rates.

Sahni Natarajan & Bahl, Greater Noida  | Oct. 2016 – Dec 2017

Relationship Manager  

• Maintained existing enterprise customers, and marketed and developed new high-quality customers.
• Communicated with the corporate finance department of existing customers daily, actively collected customer feedback and demand, and provided a professional response through personal financial knowledge and team-based discussions.
• Kept a perfect record that no customer switched business to other banks during my work period, an accomplishment achieved by less than 5% of the entire unit's employees.
• Provided customized precise marketing after conducting deep research and analysis of existing client resources.
• Marketed and developed more than 150 new customers by visiting these companies personally to collect their specific requirements and explain the advantages and benefits of choosing the brand as their depositing bank.
• Assisted department manager to win credit business from 30 small businesses, by visiting and communicating with the enterprises.

OMO, Greater Noida  | Jan. 2014 – Aug. 2016

Relationship Manager

• Engaged in business development planning to meet short- and long-range marketing and sales goals.
• Researched industry and customer trends, and identified business opportunities both through networking and industry tools.
• Served as the customer relationship manager for the company
• Worked with senior management, contracts staff, and line managers to build strategic partnerships with service providers and vendors to respond to business opportunities.
• Performed as capture manager for several solicitations and assisted with others, serving as the interface with potential subcontractors.
• Coordinated efforts and data among departments, and engaged actively to build consensus among stakeholders.
• Planned, created, and disseminated documentation and marketing materials at trade shows and conventions, and also customer surveys on a quarterly basis.
• Participated in strategy sessions and worked closely with configuration management and program management.

Digit, Greater Noida | Apr. 2012 – Dec 2013

Assistant Relationship Manager

• Drove the overall performance of the relationship center operations including, planning service level needs, maintaining workforce adherence, team productivity, compliance & customer satisfaction
• Built and supported improved analytic reporting, information flow, business process streamlining, and organizational planning to improve customer satisfaction
• Monitored metrics for the relationship center team and create continuous improvement processes to better meet customer and company goals
• Managed staffing needs including hiring, development, and performance management
• Built and implemented best practices and policies that maximize relationship center agent development, training, retention, and overall performance.
• Generated actionable insights from data by developing reports, metrics, and KPIs
• Inspired and supported process improvement initiatives to ensure strategic goals are met
• Developed and maintained performance feedback systems and evaluations that reinforce established customer experience standards and agent conduct

LIV Space, Greater Noida  | Mar. 2011 – Feb. 2012

Assistant Relationship Manager

• Provided exceptional service by reaching out via phone, email, and on-site meetings on a consistent basis to build strong customer relationships.
• Followed a consultative and proactive process to produce a competitive renewal process.
• Utilized a standard operating procedure to bring renewal contracts in at full value and on time.
• Consulted with internal stakeholders to prepare renewal quotes, overcoming objections through the process of negotiation and adjusting quotes as required to ensure the competitiveness of the solution being presented to the customer
• Trusted advisor for the Customer for their support needs. Cultivated an environment of mutual value recognized between the company and the customers.
• Took ownership of the accounts assigned and managed the portfolio resulting in full value, on-time renewals.
• Understood the road map for operational technology solutions, allowing to bring additional value to the customers and growing revenue for the territory.
• Constantly identified at-risk contracts and early engagement with internal stakeholders to mitigate revenue erosion.
• Built, managed, and executed a sales pipeline resulting in consistent quarterly MCV (new business) performance.

ACADEMIC CREDENTIALS 

Education – MBA (Marketing) UPES Dehradun 2011

B.A (Marketing) LPU Ahmedabad 2009

PERSONAL DOSSIER

Languages Known: English, German & Hindi 

~References and other documents available upon request ~