Retail/ Consumer Banker - Resume Example & Template

Resume of Retail/ Consumer Banker in Text Format

NISHA SINGH

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RETAIL BANKER-leveraging 5+ years of experience

Accomplished Retail banker with a lengthy history of success in mortgage administration and account opening. Adept in matching banking products to customer demands, selling any programme offered by the bank, and assisting clients in debt consolidation using bank goods. Specializes in the selling of credit cards and loan products.

PROFILE SUMMARY

• Proficient in processing transactions, opening accounts and performing account maintenance.
• Highly skilled in handling branch servicing duties such as vault balancing, cash orders, and maintenance of automated teller machines.
• Skilled in representing the bank within the wider community and building relevant contacts
• Adept at dealing with more complicated customer queries and requests, including reviewing the financial circumstances

CORE COMPETENCIES

• Bulk Filing
• Quality Assurance Management
• SLA Fulfilment 
• Customer Service Support
• Automated Processing
• Signature Verification
• Process Development
• Report Generation
• Client Relations

PROFESSIONAL EXPERIENCE

Greenlam Industries ltd, Noida  | Jan. 2019 – Jan. 2022

Retail Banker 

• Resolved customer service issues, opened new accounts, offer convenience services, and helped the Branch meet sales objectives contributing to the success of the bank.
• Explained and sold bank products and services to clients, prospects, officers, directors, and employees.
• Helped clients identify their financial service needs. Perform research necessary to solve problems and answer questions. Explain fee schedules, service charges, interest rates, policies, and use of forms and technical services while complying with disclosure requirements, regulations, and consumer privacy policies.
• Screened and verified eligibility and identification of all new account applicants and account signers in accordance with bank policies and regulatory requirements, recording and scanning documents used.
• Opened and closed a variety of accounts, such as checking, savings, certificates of deposit, individual retirement accounts, money market accounts.
• Received checking and savings deposits: verify cash and endorsements, receive proper identification for cash back, examine checks deposited and determine proper funds availability based on regulation requirements, complete hold notices, and issue receipts of deposit.

Sahni Natarajan & Bahl, Greater Noida | Apr. 2017 – Dec 2018

Retail Banker  

• Participated in sales and marketing activities for the purpose of meeting branch sales goals and objectives. Demonstrate proficiency in policies, procedures, products, and services to teller and new account transactions.
• Evaluated new and existing customers’ needs and cross-sell when opening accounts. Process customer transactions accurately and efficiently in adherence to bank policies and regulations such as cashing checks, processing deposits and withdrawals, loan payments, cash advances, transfers, and issuing monetary instruments.
• Performed opening, closing, and other branch servicing duties such as cash and vault balancing; ordering cash, cards, checks, and other supplies; completing logs, reports, audits, and control checks; maintaining and servicing automated teller machines; and cleaning work areas.
• Opened and performed account maintenance on certificate of deposit, consumer, and business accounts.

ACADEMIC CREDENTIALS 

Education – BBA, Indraprastha University | 2014

PERSONAL DOSSIER

Languages Known: English & Hindi

~References and other documents available upon request ~